Delete your ZeroScanX account

Delete in the app

Profile → Settings → Account Management → Delete Account

1. Open ZeroScanX and sign in.
2. Open Profile.
3. Select Settings.
4. Select Account Management.
5. Select Delete Account.
6. Review the permanent-deletion notice, confirm your sign-in, and type DELETE.

The app reports success only after ZeroScanX confirms deletion.

Request deletion without the app

Email [email protected] from the address associated with your account. Use the subject “ZeroScanX Account Deletion Request.”

We may ask you to verify account ownership. Do not email passwords, identity documents, scan images, contact lists, or payment-card details.

If you cannot access the account email address, contact support to explain the problem. An email request does not remotely erase files on an offline device or copies you exported outside ZeroScanX.

Data deleted

• ZeroScanX profile and service-agreement records
• Remaining Credits and account Credit activity
• Validation activity, results, and receipts
• Saved contacts and leads
• Locally saved scan history, temporary scans, cached account files, and reports on the device used for deletion

Limited retention

Completed purchases are not automatically refunded. Certain transaction records may be retained when necessary for legal, tax, fraud-prevention, and dispute obligations.

Limited deletion-security and introductory-offer eligibility records may remain to prevent restoration, misuse, or repeated free-credit claims. These records are separate from your saved leads. There is no single maximum retention period for all record types; duration depends on the security purpose or applicable legal obligation.

Some retained records or backup copies may take additional time to be removed. Contact support for the status and retention details of your request. User-owned source images and independently exported copies are not deleted by ZeroScanX. See the Privacy Policy for more information.